This paper describes the research and development of a methodology to identify the type of information required by the service advisor (CSA) within customer contact centre (CCC) e...
S. Shah, Rajkumar Roy, Ashutosh Tiwari, Basim Maje...
As the enabling technologies of autonomic computing continue to advance, it is imperative for researchers to exchange the details of their proposed techniques for designing, devel...
Tariq M. King, Alain E. Ramirez, Peter J. Clarke, ...
This paper describes DTC (Documents, Transformations and Components), our approach to the XML-based development of content-intensive applications. According to this approach, the ...
Abstract. Robot soccer is a challenging research domain, which involves multiple agents (physical robots or ”softbots”) to work together in a dynamic, noisy, cooperative and ad...
Hui Wang, Han Wang, Chunmiao Wang, William Y. C. S...
We develop new algorithms for designing matched wavelets and matched scaling functions using a new parametrization of compactly supported orthonormal wavelets that is developed in...