Abstract. Web 2.0, also known as the Social Web, marks a new philosophy where users are both the main actors and the content producers: users write blogs and comments, they tag, li...
Paolo Coppola, Raffaella Lomuscio, Stefano Mizzaro...
Spyware is a rapidly spreading problem for PC users causing significant impact on system stability and privacy concerns. It attaches to extensibility points in the system to ensur...
Yi-Min Wang, Roussi Roussev, Chad Verbowski, Aaron...
Interaction techniques that require users to adopt new behaviors mean that designers must take into account social acceptability and user experience otherwise the techniques may b...
The old problem of managing the history of database information is now made more urgent and complex by fast spreading web information systems, such as Wikipedia. Our PRIMA system ...
Hyun Jin Moon, Carlo Curino, Alin Deutsch, Chien-Y...
Ticket routing is key to the efficiency of IT problem management. Due to the complexity of many reported problems, problem tickets typically need to be routed among various expert ...
Peng Sun, Shu Tao, Xifeng Yan, Nikos Anerousis, Yi...