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Call Center Outsourcing Contracts Under Information Asymmetr...
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MANSCI
2008
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Call Center Outsourcing Contracts Under Information Asymmetry
15 years 5 months ago
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mba.tuck.dartmouth.edu
Sameer Hasija, Edieal J. Pinker, Robert A. Shumsky
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HICSS
2010
IEEE
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Managing Information Intensive Service Facilities: Executive Contracts, Market Information, and Capacity Planning
16 years 9 hour ago
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pages.stern.nyu.edu
in Progress – Extended Abstract Word count: 3124 Effectively managing IT service centers such as call centers, computerized diagnostic imaging facilities, data centers, e-commerc...
Yabing Jiang, Abraham Seidmann
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