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    MANSCI
    2008
    92views more  MANSCI 2008»
    Call Center Outsourcing Contracts Under Information Asymmetry
    13 years 7 months ago
    Call Center Outsourcing Contracts Under Information Asymmetry
    Download  mba.tuck.dartmouth.edu
    Sameer Hasija, Edieal J. Pinker, Robert A. Shumsky
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    HICSS
    2010
    IEEE
    161views Biometrics» more  HICSS 2010»
    Managing Information Intensive Service Facilities: Executive Contracts, Market Information, and Capacity Planning
    14 years 2 months ago
    Managing Information Intensive Service Facilities: Executive Contracts, Market Information, and Capacity Planning
    Download  pages.stern.nyu.edu
    in Progress – Extended Abstract Word count: 3124 Effectively managing IT service centers such as call centers, computerized diagnostic imaging facilities, data centers, e-commerc...
    Yabing Jiang, Abraham Seidmann
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