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MANSCI
2008
92views more  MANSCI 2008»
15 years 5 months ago
Call Center Outsourcing Contracts Under Information Asymmetry
Sameer Hasija, Edieal J. Pinker, Robert A. Shumsky
161
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HICSS
2010
IEEE
161views Biometrics» more  HICSS 2010»
16 years 12 days ago
Managing Information Intensive Service Facilities: Executive Contracts, Market Information, and Capacity Planning
in Progress – Extended Abstract Word count: 3124 Effectively managing IT service centers such as call centers, computerized diagnostic imaging facilities, data centers, e-commerc...
Yabing Jiang, Abraham Seidmann