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ANLP
2000
13 years 9 months ago
2000
Customer care in technical domains is increasingly based on e-mail communication, allowing for the reproduction of approved solutions. Identifying the customer's problem is o...
ICDE
2008
IEEE
14 years 2 months ago
2008
IEEE
— As each of us perceives and conceptualizes the same world differently, imposing a single global schema for all users can seriously interfere with individual work and lead to er...
PKDD
2010
Springer
13 years 5 months ago
2010
Springer
Defect localisation is essential in software engineering and is an important task in domain-specific data mining. Existing techniques building on call-graph mining can localise dif...
POLICY
2007
Springer
14 years 1 months ago
2007
Springer
A VoIP PBX supports flexible call handling functionality for selective forwarding, cost based outward call routing, recording calls etc. Both users and administrators need a flexi...
ISCC
2006
IEEE
14 years 1 months ago
2006
IEEE
— In this paper, we propose an adaptive capacity allocation scheme at the call level for a blocked call cleared loss system. The scheme aims to maintain the connection blocking p...