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WSC
2008
13 years 10 months ago
2008
In this paper we develop a two stage algorithm for scheduling call centers with strict SLAs and arrival rate uncertainty. The first cut schedule can be developed in less than a mi...
COMSWARE
2008
IEEE
14 years 2 months ago
2008
IEEE
—One of the vital key elements for providing Quality of Service (QoS) for VoIP is the Call Admission Control (CAC) capabilities of the Session Management /Call Session Control Fu...
COMSWARE
2008
IEEE
14 years 2 months ago
2008
IEEE
—Presence technology is going to be an integral part of the next generation of communication technology. It can eliminate telephone tag between two parties (caller and callee), w...
TEI
2009
ACM
14 years 2 months ago
2009
ACM
This paper describes a new interaction concept, which is based on customizable self-adhesive stickers with an integrated button, manufacturable at low cost. By pressing the button...
AINA
2009
IEEE
14 years 24 days ago
2009
IEEE
In this paper, an identity-based key agreement system for mobile telephony in GSM and UMTS networks is presented. The use of telephone numbers as public keys allows the system to ...