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CIKM
2006
Springer
13 years 11 months ago
2006
Springer
With ever growing competition in telecommunications markets, operators have to increasingly rely on business intelligence to offer the right incentives to their customers. Toward ...
WSC
2008
13 years 10 months ago
2008
Traditionally call centres were based on circuit-switched systems. But with the advancement of communication technologies, call centres have shifted to packet-switched systems. Th...
DSN
2006
IEEE
14 years 1 months ago
2006
IEEE
One way to prevent control hijacking attack is to compare a network application’s run-time system calls with a pre-defined normal system call behavior model, and raise an alert...
WSC
2007
13 years 10 months ago
2007
In the last few years, the call center industry has considerably grown especially the outbound call center area, such as telemarketing. The productivity of the call centers has si...
MSWIM
2006
ACM
14 years 1 months ago
2006
ACM
The use of Voice IP (VoIP) over wireless local area networks (WLAN) is a topic of great interest in the research arena. This paper attempts to answer the question: how many VoIP c...