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MANSCI
2008
116views more  MANSCI 2008»
13 years 10 months ago
Call Center Outsourcing: Coordinating Staffing Level and Service Quality
In this paper, we study the contracting issues in an outsourcing supply chain consisting of a user company and a call center that does outsourcing work for the user company. We mo...
Z. Justin Ren, Yong-Pin Zhou
BMCBI
2008
181views more  BMCBI 2008»
13 years 8 months ago
Assessing batch effects of genotype calling algorithm BRLMM for the Affymetrix GeneChip Human Mapping 500 K array set using 270
Background: Genome-wide association studies (GWAS) aim to identify genetic variants (usually single nucleotide polymorphisms [SNPs]) across the entire human genome that are associ...
Huixiao Hong, Zhenqiang Su, Weigong Ge, Leming M. ...
CCS
2005
ACM
14 years 3 months ago
Tracking anonymous peer-to-peer VoIP calls on the internet
Peer-to-peer VoIP calls are becoming increasingly popular due to their advantages in cost and convenience. When these calls are encrypted from end to end and anonymized by low lat...
Xinyuan Wang, Shiping Chen, Sushil Jajodia
CLUSTER
2007
IEEE
14 years 4 months ago
FlexRPC: A flexible Remote Procedure Call facility for modern cluster file systems
— The concept of Remote Procedure Call (RPC) was proposed more than 30 years ago. Although various RPC systems have been studied and implemented, the existing RPC systems lack ma...
Sang-Hoon Kim, Youngjae Lee, Jin-Soo Kim
SRDS
2006
IEEE
14 years 4 months ago
Call Availability Prediction in a Telecommunication System: A Data Driven Empirical Approach
Availability prediction in a telecommunication system plays a crucial role in its management, either by alerting the operator to potential failures or by proactively initiating pr...
Günther A. Hoffmann, Miroslaw Malek