System call monitoring is a technique for detecting and controlling compromised applications by checking at runtime that each system call conforms to a policy that specifies the ...
Mohan Rajagopalan, Matti A. Hiltunen, Trevor Jim, ...
Abstract. The aim of our research was to apply well-known data mining techniques (such as linear neural networks, multi-layered perceptrons, probabilistic neural networks, classifi...
Marcin Paprzycki, Ajith Abraham, Ruiyuan Guo, Srin...
Inbound call center operations are challenging to manage; there is considerable uncertainty in estimates of arrival rates, and the operation is often subject to strict service lev...
Thomas R. Robbins, Terry P. Harrison, Deborah J. M...
A call center with both contract and non-contract customers was giving priority to the contract customers only in off-peak hours, precisely when having priority was least importan...
Abstract. Features provide extensions to a basic service, but in new systems users require much greater flexibility oriented towards their needs. Traditional features do not easil...