In the last few years, the call center industry has considerably grown especially the outbound call center area, such as telemarketing. The productivity of the call centers has si...
Paulo J. de Freitas Filho, Geovani Ferreira da Cru...
The deregulation of the electricity industry in many countries has created a number of marketplaces in which producers and consumers can operate in order to more effectively manage...
paper, the unified, abstract KEYSTONE Public Key Infrastructure is presented.This architecture consists of a reference model, a functional architecture specification, and a set of ...
Stefanos Gritzalis, Sokratis K. Katsikas, Dimitrio...
A mathematical multi objective model for the selection of a portfolio of investment is presented and its application in the Mexican Stock Exchange (BMV). The multi objective model...
The problem of spam is a classic “tragedy of the commons” [10]. We propose the Zmail protocol as a way to preserve email as a “free” common resource for most users, while ...
Benjamin Kuipers, Alex X. Liu, Aashin Gautam, Moha...