This paper describes the research and development of a methodology to identify the type of information required by the service advisor (CSA) within customer contact centre (CCC) e...
S. Shah, Rajkumar Roy, Ashutosh Tiwari, Basim Maje...
Blogging has become the newest communication medium for creating a virtual community, a set of blogs linking back and forth to one another’s postings, while discussing common to...
Background: Signal transduction pathways are usually modelled using classical quantitative methods, which are based on ordinary differential equations (ODEs). However, some diffic...
The need for a design language that is rigorous but accessible and intuitive is often at odds with the formal and mathematical nature of languages used for analysis. UML and Petri ...
The software architecture of a distributed program can be represented by a hierarchical composition of subsystems, with interacting processes at the leaves of the hierarchy. Compo...
Shing-Chi Cheung, Dimitra Giannakopoulou, Jeff Kra...