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CIMCA
2005
IEEE
14 years 24 days ago
Customised Customer Support Using a Soft Computing Approach
This paper describes the research and development of a methodology to identify the type of information required by the service advisor (CSA) within customer contact centre (CCC) e...
S. Shah, Rajkumar Roy, Ashutosh Tiwari, Basim Maje...
HT
2006
ACM
14 years 4 months ago
A social hypertext model for finding community in blogs
Blogging has become the newest communication medium for creating a virtual community, a set of blogs linking back and forth to one another’s postings, while discussing common to...
Alvin Chin, Mark H. Chignell
BMCBI
2006
205views more  BMCBI 2006»
13 years 11 months ago
Application of Petri net based analysis techniques to signal transduction pathways
Background: Signal transduction pathways are usually modelled using classical quantitative methods, which are based on ordinary differential equations (ODEs). However, some diffic...
Andrea Sackmann, Monika Heiner, Ina Koch
ECMDAFA
2009
Springer
170views Hardware» more  ECMDAFA 2009»
14 years 5 months ago
A Model Driven Approach to the Analysis of Timeliness Properties
The need for a design language that is rigorous but accessible and intuitive is often at odds with the formal and mathematical nature of languages used for analysis. UML and Petri ...
Mohamed Ariff Ameedeen, Behzad Bordbar, Rachid Ana...
ESEC
1997
Springer
14 years 3 months ago
Verification of Liveness Properties Using Compositional Reachability Analysis
The software architecture of a distributed program can be represented by a hierarchical composition of subsystems, with interacting processes at the leaves of the hierarchy. Compo...
Shing-Chi Cheung, Dimitra Giannakopoulou, Jeff Kra...