We provide precise high-level models for eight fundamental service interaction patterns, together with schemes for their composition into complex service-based business process int...
Companies are developing a growing interest in aligning their information systems in a process-oriented way. However, current processaware information systems (PAIS) fail to meet p...
Stefanie Rinderle, Barbara Weber, Manfred Reichert...
Frontline support and maintenance for desktop hardware and software systems at Princeton University has been uniquely structured, allowing the benefits of centralization and the f...
Maureen A. Novozinsky, Evelyne S. Roach, Leila M. ...
Team members usually cooperate on a business process by partitioning it into several activities, which in turn generate one or more work items. Work items either need to be proces...
Abstract: Enterprises are socio technical systems whose management involves multiple stakeholders each demanding for a distinct perspective on the enterprise. A large number of mod...