We present a novel approach to detect misuse within an information retrieval system by gathering and maintaining knowledge of the behavior of the user rather than anticipating att...
Rebecca Cathey, Ling Ma, Nazli Goharian, David A. ...
To improve the performance of call-reason analysis at contact centers, we introduce a novel method to extract call-reason segments from dialogs. It is based on the following two c...
Context modeling has been long acknowledged as a key aspect in a wide variety of problem domains. In this paper we focus on the combination of contextualization and personalizatio...
Phivos Mylonas, David Vallet, Pablo Castells, Miri...
Sometimes people cannot remember the names or locations of things on their computer, but they can remember what other things are associated with them. We created Feldspar, the fir...
Recently wireless web services have been rapidly growing as a new way of information service. As the wireless Internet access grows, so do e-commerce opportunities through the wir...