This study examines the usability challenges faced by new players of massively multiplayer online role-playing games (MMORPGs), one of the fastest-growing segments of the video ga...
The importance of effective customer assistance technologies is imperative in today's online marketplace where users are oftentimes overwhelmed by the product choices availab...
John Doody, Edwin Costello, Lorraine McGinty, Barr...
As web search providers seek to improve both relevance and response times, they are challenged by the ever-increasing tax of automated search query traffic. Third party systems in...
Gregory Buehrer, Jack W. Stokes, Kumar Chellapilla
Aggregated search refers to the integration of content from specialized corpora or verticals into web search results. Aggregation improves search when the user has vertical intent...
Most existing research about online trust assumes static trust relations between users. As we are informed by social sciences, trust evolves as humans interact. Little work exists...
Jiliang Tang, Huan Liu, Huiji Gao, Atish Das Sarma...