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» Change Management Framework for Business Processes
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ECIS
2004
13 years 10 months ago
Business alignment in the CRM domain: predicting CRM performance
In this paper we present a framework that aims to answer the central question why some organizations are successful in the CRM domain, while others are not. The framework is built...
Ronald Batenburg, Johan Versendaal
ICSEA
2009
IEEE
13 years 6 months ago
Integrating IT Service Management within the Enterprise Architecture
-- Published work in the IT services area is generally centered on the description of management best practices or specific technological issues. There is a lack of empirical studi...
Anacleto Correia, Fernando Brito e Abreu
ISEUD
2009
Springer
14 years 3 months ago
End-User Development of Enterprise Widgets
Companies are operating in a dynamic environment, resulting in a continuous need of adapting used information systems to changing business processes and associated information need...
Michael Spahn, Volker Wulf
SEC
2004
13 years 10 months ago
Interactive Access Control for Web Services
Business Processes for Web Services (BPEL4WS) are the new paradigms for lightweight enterprise integration. They cross organizational boundaries and are provided by entities that s...
Hristo Koshutanski, Fabio Massacci
CASCON
2008
106views Education» more  CASCON 2008»
13 years 10 months ago
Using economic models to allocate resources in database management systems
Resource allocation in database management systems is a performance management process in which an autonomic DBMS makes resource allocation decisions based on properties like work...
Mingyi Zhang, Patrick Martin, Wendy Powley, Paul B...