Customer retention is crucial for any company relying on a regular client base. One way to approach this problem is to analyse actual user behaviour and take proper actions based o...
Abstract—As network topologies have grown in size and complexity, it is becoming a daunting task for network administrators to keep track the capacity dimensioning of newly insta...
Cesar Marcondes, M. Y. Sanadidi, Mario Gerla, Ramo...
Business processes are often statically implemented and may not be established ad-hoc. For the realization of dynamic process configurations that demand for changes in these imple...
Testing of usability could perhaps be more accurately described as testing of learnability. We know more about the problems of novice users than we know of the problems of experie...
Online popularity has enormous impact on opinions, culture, policy, and profits, especially with the advent of the social Web and Web advertising. Yet the processes that drive popu...
Jacob Ratkiewicz, Filippo Menczer, Santo Fortunato...