I present an approach to designing decision support systems. The approach is to dissect a decision from both a normative and a cognitive perspective, and then to design a diagram ...
We present a new interface for exploring and navigating large-scale discussions on the internet. Our system, tldr, focuses on three primary user goals: finding, navigating and fil...
The importance of effective customer assistance technologies is imperative in today's online marketplace where users are oftentimes overwhelmed by the product choices availab...
John Doody, Edwin Costello, Lorraine McGinty, Barr...
The complicated user interfaces and complex functionality of nowadays interactive products lead to a new class of failures: People do not understand their products and thus fail t...
Smart phones typically support a range of GPS-enabled navigation services. However, most navigation services on smart phones are of limited use to people with visual disabilities....