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CIMCA
2005
IEEE
13 years 11 months ago
Customised Customer Support Using a Soft Computing Approach
This paper describes the research and development of a methodology to identify the type of information required by the service advisor (CSA) within customer contact centre (CCC) e...
S. Shah, Rajkumar Roy, Ashutosh Tiwari, Basim Maje...
KBSE
1999
IEEE
14 years 1 months ago
Automatically Structuring Textual Requirement Scenarios
Scenarios are valuable for supporting communication among system developers in the initial phases of requirements engineering. But the problem of how to fruitfully deal with large...
Andreas Becks, Jörg Köller
DAC
2000
ACM
14 years 10 months ago
Memory aware compilation through accurate timing extraction
Memory delays represent a major bottleneck in embedded systems performance. Newer memory modules exhibiting efficient access modes (e.g., page-, burst-mode) partly alleviate this ...
Peter Grun, Nikil D. Dutt, Alexandru Nicolau
IUI
2005
ACM
14 years 2 months ago
TaskTracer: a desktop environment to support multi-tasking knowledge workers
This paper reports on TaskTracer — a software system being designed to help highly multitasking knowledge workers rapidly locate, discover, and reuse past processes they used to...
Anton N. Dragunov, Thomas G. Dietterich, Kevin Joh...
INFOCOM
2007
IEEE
14 years 3 months ago
Mobility Reduces Uncertainty in MANETs
Abstract— Evaluating and quantifying trust stimulates collaboration in mobile ad hoc networks (MANETs). Many existing reputation systems sharply divide the trust value into right...
Feng Li, Jie Wu