This paper describes the research and development of a methodology to identify the type of information required by the service advisor (CSA) within customer contact centre (CCC) e...
S. Shah, Rajkumar Roy, Ashutosh Tiwari, Basim Maje...
Scenarios are valuable for supporting communication among system developers in the initial phases of requirements engineering. But the problem of how to fruitfully deal with large...
Memory delays represent a major bottleneck in embedded systems performance. Newer memory modules exhibiting efficient access modes (e.g., page-, burst-mode) partly alleviate this ...
This paper reports on TaskTracer — a software system being designed to help highly multitasking knowledge workers rapidly locate, discover, and reuse past processes they used to...
Anton N. Dragunov, Thomas G. Dietterich, Kevin Joh...
Abstract— Evaluating and quantifying trust stimulates collaboration in mobile ad hoc networks (MANETs). Many existing reputation systems sharply divide the trust value into right...