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WSC
2007
13 years 11 months ago
A model for contact center analysis and simulation
In this paper we depart from a set of simple assumptions regarding the behavior of a pool of customers associated with an enterprise’s contact center. We assume that the pool of...
Juan M. Huerta
APSCC
2008
IEEE
13 years 10 months ago
ABSRP- A Service Discovery Approach for Vehicular Ad Hoc Networks
A vehicular ad-hoc network (VANET) is a network of intelligent vehicles that communicate with other vehicles in the network. The main objective of VANET is to provide comfort and ...
Brijesh Kadri Mohandas, Amiya Nayak, Kshirasagar N...
ATAL
2008
Springer
13 years 10 months ago
A 'companion' ECA with planning and activity modelling
In this paper, we describe the development of an Embodied Conversational Agent (ECA) implementing the concept of a companion, i.e. an agent supporting the persistent representatio...
Marc Cavazza, Cameron Smith, Daniel Charlton, Li Z...
CCS
2008
ACM
13 years 10 months ago
Online subscriptions with anonymous access
Online privacy is an increasingly important problem, as many services are now offered in a digital form. Privacy (or the lack thereof) is of a special concern in subscriptions to ...
Marina Blanton
ASSETS
2005
ACM
13 years 10 months ago
Automatic production of tactile graphics from scalable vector graphics
This paper presents a method to convert vector graphics into tactile representations for the blind. Generating tactile pictures from vector graphics is an important effort to bri...
Stephen E. Krufka, Kenneth E. Barner