This paper describes a mixed method, empirical analysis of conversation reuse in an online technical support community. I find that the same characteristics that make the conversa...
Many systems exist for community formation in extensions of traditional Web environments but little work has been done for forming and maintaining communities in the more dynamic e...
Searching posts effectively has become an important issue in large-scale online communities. Especially, if search users have different inclinations when they search posts, they h...
To discover how precisely links among researchers’ Web sites capture the ties of academic communities, this study conducts Web citation analysis. 3,878 Web sites of computer sci...
The research community is struggling with the right approach to integrate emerging agent technology with the exploding web page-based Internet. This paper presents the approach us...