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CHI
2007
ACM
14 years 8 months ago
Work-centered design: a case study of a mixed-initiative scheduler
We present the case study of a complex, mixed-initiative scheduling system to illustrate Work-Centered Design (WCD), a new approach for the design of information systems. WCD is b...
Keith A. Butler, Jiajie Zhang, Chris Esposito, Ali...
CHI
2007
ACM
14 years 8 months ago
Software or wetware?: discovering when and why people use digital prosthetic memory
Our lives are full of memorable and important moments, as well as important items of information. The last few years have seen the proliferation of digital devices intended to sup...
Steve Whittaker, Vaiva Kalnikaité
CHI
2007
ACM
14 years 8 months ago
What happened to remote usability testing?: an empirical study of three methods
The idea of conducting usability tests remotely emerged ten years ago. Since then, it has been studied empirically, and some software organizations employ remote methods. Yet ther...
Henrik Villemann Nielsen, Jan Stage, Morten Sieker...
CHI
2005
ACM
14 years 8 months ago
Work coordination, workflow, and workarounds in a medical context
In this paper we report an ethnographic study of workarounds--informal temporary practices for handling exceptions to normal workflow--in a hospital environment. Workarounds are a...
Marina Kobayashi, Susan R. Fussell, Yan Xiao, F. J...
CHI
2004
ACM
14 years 8 months ago
Story lifecycle in a product development organization
This poster describes an integrated set of stories and story-based activities that we have used in product development in IBM Software Group's Lotus product organizations. We...
Majie Zeller, Sandra L. Kogan, Michael J. Muller, ...
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