With the growing amount of information being digitized, users find it difficult to obtain the most relevant information that is hidden in the deluge of information returned to the...
Web Applications are progressively becoming multi-channel and cross-channel. The “same” service should be made available in different delivery environments and devices. A user...
Network management operations are complicated, tedious and error-prone, requiring significant human involvement and expert knowledge. In this paper, we first examine the fundament...
Xu Chen, Yun Mao, Zhuoqing Morley Mao, Jacobus E. ...
Compliance management is essential for ensuring that organizational business processes and supporting information systems are in accordance with a set of prescribed requirements or...
We introduce the information flaneur as a new human-centred view on information seeking that is grounded in interdisciplinary research. We use the metaphor of the urban flaneur ...