Parents and children in families living with regular separation due to work develop strategies to manage being apart. We interviewed 14 pairs of parents and children (ages 7 – 1...
In this paper we depart from a set of simple assumptions regarding the behavior of a pool of customers associated with an enterprise’s contact center. We assume that the pool of...
Instant Messaging (IM) is a useful tool for collaborative work. However, the awareness and communication features of IM pose a tension with privacy desires. Inadequate support for...
Many instant messenger (IM) clients let a person specify the identifying name that appears in another person’s contact list. We have noticed that many people add extra informati...
The `SemanticLIFE' system is designed to store, manage and retrieve ones lifetime's information entities. It enables the acquisition and storage of data while giving ann...
Mansoor Ahmed, Hanh Huu Hoang, Muhammad Shuaib Kar...