This paper describes a domain independent, automatically trained call router which directs customer calls based on their response to an open-ended "How may I direct your call...
A Delphi survey of ERP life cycle management issues was conducted within five agencies of the Queensland government. The five agencies each implemented SAP Financials at around th...
She-I Chang, Guy G. Gable, Errol Smythe, Greg Timb...
Next generation wireless communications system will be required to support the seamless delivery of voice, video and data with high quality. Delivering hard Quality of Service (QO...
—This paper describes Herald, an agent based toolkit for dispatching and processing items in a distributed environment. Herald is suitable for scenarios where the process could b...
Christian Vecchiola, Alberto Grosso, Andrea Passad...
We introduce a new practical mechanism for remote data storage with efficient access pattern privacy and correctness. A storage client can deploy this mechanism to issue encrypted...