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FLAIRS
2006
13 years 9 months ago
Epistemic Categorization for Analysis of Customer Complaints
We introduce the particular functionality of the Complaint Engine suite, the integrated complaint management component for mediating consumer disputes. We formulate the problem of...
Boris Galitsky, Anca Pascu
KDD
2008
ACM
153views Data Mining» more  KDD 2008»
14 years 8 months ago
Text classification, business intelligence, and interactivity: automating C-Sat analysis for services industry
Text classification has matured as a research discipline over the last decade. Independently, business intelligence over structured databases has long been a source of insights fo...
Shantanu Godbole, Shourya Roy