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SIGUCCS
2003
ACM
14 years 29 days ago
Deep in the heart of client services: it's not just about hardware and software
“Client Services”, “User Services”, “Customer Service”: whatever we call it at our various colleges and universities, it’s not just about fixing hardware and softwar...
Cynthia A. Murnan
ICPP
2009
IEEE
14 years 2 months ago
Using Standards-Based Interfaces to Share Data across Grid Infrastructures
—Data grids, such as the ones used by the high energy physics community, are used to share vast amounts of data across geographic locations. However, interactions with grid data ...
Karolina Sarnowska, Andrew S. Grimshaw, Erwin Laur...
UIST
1997
ACM
13 years 12 months ago
Immersion in Desktop Virtual Reality
This paper explores techniques for evaluating and improving immersion in Desktop Virtual Reality (VR). Three experiments are reported which extend findings on immersion in VR repo...
George G. Robertson, Mary Czerwinski, Maarten van ...
SIGUCCS
2000
ACM
14 years 2 days ago
Knowledgebase Integration with a 24-hour Help Desk
The University of Pittsburgh's Computing Services and Systems Development organization is focused on the needs of the faculty and student population, totaling nearly 40,000 u...
Jay Graham, Brian K. Hart
W4A
2006
ACM
14 years 1 months ago
Contextual web accessibility - maximizing the benefit of accessibility guidelines
We argue that while work to optimize the accessibility of the World Wide Web through the publication and dissemination of a range of guidelines is of great importance, there is al...
David Sloan, Andy Heath, Fraser Hamilton, Brian Ke...