This paper describes a mixed method, empirical analysis of conversation reuse in an online technical support community. I find that the same characteristics that make the conversa...
Assistance – work carried out by one entity in support of another – is a concept of long-standing interest, both as a type of human work common in organizations and as a model...
Thomas Erickson, Catalina M. Danis, Wendy A. Kello...
Abstract—This paper describes a biologically-inspired architecture, called SymbioticSphere, which allows data centers to autonomously adapt to dynamic environmental changes. Symb...
This paper provides an overview on the synergies between social web and knowledge managemen, topics, program committee members as well as summary of accepted papers for the SWKM20...
Social media has changed the way that people collaborate and share information. In this paper, we highlight its impact for enabling new ways for software teams to form and work to...