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» Creativity, Cooperation and Interactive Design
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CANDT
2009
13 years 8 months ago
Overhearing the crowd: an empirical examination of conversation reuse in a technical support community
This paper describes a mixed method, empirical analysis of conversation reuse in an online technical support community. I find that the same characteristics that make the conversa...
Derek L. Hansen
CSCW
2008
ACM
13 years 8 months ago
Assistance: the work practices of human administrative assistants and their implications for it and organizations
Assistance – work carried out by one entity in support of another – is a concept of long-standing interest, both as a type of human work common in organizations and as a model...
Thomas Erickson, Catalina M. Danis, Wendy A. Kello...
JSW
2007
191views more  JSW 2007»
13 years 7 months ago
Building Self-Configuring Data Centers with Cross Layer Coevolution
Abstract—This paper describes a biologically-inspired architecture, called SymbioticSphere, which allows data centers to autonomously adapt to dynamic environmental changes. Symb...
Paskorn Champrasert, Junichi Suzuki
WWW
2008
ACM
13 years 7 months ago
Workshop on social web and knowledge management (SWKM2008)
This paper provides an overview on the synergies between social web and knowledge managemen, topics, program committee members as well as summary of accepted papers for the SWKM20...
Peter Dolog, Markus Krötzsch, Sebastian Schaf...
SIGSOFT
2010
ACM
13 years 5 months ago
Social media for software engineering
Social media has changed the way that people collaborate and share information. In this paper, we highlight its impact for enabling new ways for software teams to form and work to...
Andrew Begel, Robert DeLine, Thomas Zimmermann