39 search results - page 4 / 8 » Critical success factors for a customer relationship managem... |
ECIS
2004
13 years 8 months ago
2004
In this paper we present a framework that aims to answer the central question why some organizations are successful in the CRM domain, while others are not. The framework is built...
DSS
2002
13 years 7 months ago
2002
The success of an executive information system (EIS) depends upon many factors, including providing support for the strategic management process (SMP). The SMP is comprised of fiv...
JKM
2007
13 years 7 months ago
2007
Purpose – The purpose of this paper is to study the influence of organizational environment on the selection of knowledge management strategies. The paper focuses particularly ...
HICSS
2003
IEEE
14 years 20 days ago
2003
IEEE
The concept of customer relationship management (CRM) resonates with managers in today's competitive economy. Yet recent articles in the business press have described CRM imp...
ICSE
2010
IEEE-ACM
14 years 5 days ago
2010
IEEE-ACM
Large-scale software engineering requires communication and collaboration to successfully build and ship products. We conducted a survey with Microsoft engineers on inter-team coo...