An activity theory model and a mediating artifacts hierarchy were employed to help identify the needs for tools for customer support engineers who documented solutions to customer...
Patricia Collins, Shilpa Shukla, David F. Redmiles
The problem of hypertext classification deals with objects possessing more complex information structure than the plain text has. Present hypertext classification systems show the...
New Web 2.0 applications, with their emphasis on collaboration and communication, hold the promise of major advances in social connectivity and coordination; however, they also in...
Sara Motahari, Sotirios G. Ziavras, Richard P. Sch...
The Technology Acceptance Model (TAM) predicts whether users will ultimately use software applications based upon causal relationships among belief and attitudinal constructs that...
Many users and applications require the integration of semi-structured data from autonomous, heterogeneous Web sources. Over the last years mediator systems have emerged that use d...