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BPM
2006
Springer
128views Business» more  BPM 2006»
13 years 11 months ago
A Redesign Framework for Call Centers
An important shortcoming in the Business Process Redesign (BPR) literature is the lack of concrete guidance on how to improve an existing business process. Our earlier work has aim...
Monique H. Jansen-Vullers, Mariska Netjes, Hajo A....
ICWS
2007
IEEE
13 years 9 months ago
A Semantic Framework for Identifying Events in a Service Oriented Architecture
We propose a semantic framework for automatically identifying events as a step towards developing an adaptive middleware for Service Oriented Architecture (SOA). Current related r...
Karthik Gomadam, Ajith Ranabahu, Lakshmish Ramaswa...
ECIR
2004
Springer
13 years 9 months ago
Combining CORI and the Decision-Theoretic Approach for Advanced Resource Selection
In this paper we combine two existing resource selection approaches, CORI and the decision-theoretic framework (DTF). The state-of-the-art system CORI belongs to the large group of...
Henrik Nottelmann, Norbert Fuhr
EUROIMSA
2006
141views Multimedia» more  EUROIMSA 2006»
13 years 9 months ago
Effective Organization and Visualization of Web Search Results
While searching the web, the user is often confronted by a great number of results, generally displayed in a list which is sorted according to the relevance of the results. Facing...
Nicolas Bonnel, Vincent Lemaire, Alexandre Cotarma...
ECIS
2000
13 years 9 months ago
Information Filtering and Automatic Keyword Identification by Artificial Neural Networks
Information filtering (IF) systems usually filter data items by correlating a vector of terms (keywords) that represent the user profile with similar vectors of terms that represe...
Zvi Boger, Tsvi Kuflik, Bracha Shapira, Peretz Sho...