Service Science, Management, and Engineering (SSME) is a research area with significant relevance to research and practice. Networked systems of web services are a field of servic...
The field of intelligent tutoring systems has been using the well known knowledge tracing model, popularized by Corbett and Anderson (1995) to track individual users’ knowledge f...
This paper attempts to articulate the general role of infrastructure for multi-agent systems (MAS), and why infrastructure is a particularly critical issue if we are to increase th...
Many real world systems can be modeled as networks or graphs. Clustering algorithms that help us to organize and understand these networks are usually referred to as, graph based c...
Customer Service Management (CSM) offers a management interface between customer and service provider, which enables customers to individually monitor and control their subscribed...