12 search results - page 1 / 3 » Customer Abandonment in Many-Server Queues |
MOR
2010
13 years 9 months ago
2010
We study G/G/n + GI queues in which customer patience times are independent, identically distributed following a general distribution. When a customer’s waiting time in queue ex...
TELSYS
2002
13 years 10 months ago
2002
We consider a Markovian multiserver queueing model with time dependent parameters where waiting customers may abandon and subsequently retry. We provide simple fluid and diffusion ...
QUESTA
2007
13 years 10 months ago
2007
Consider a system (e.g. a computer farm or a call center) operating as a M/M/c queue, where c = 1, or 1 < c < ∞, or c = ∞. The system as a whole suffers disastrous break...
QUESTA
2010
13 years 9 months ago
2010
In a M/M/N+M queue, when there are many customers waiting, it may be preferable to reject a new arrival rather than risk that arrival later abandoning without receiving service. O...
IOR
2006
13 years 11 months ago
2006
This paper studies the M/M/s+M queue, i.e., the M/M/s queue with customer abandonment, also called the Erlang-A model, having independent and identically distributed customer aban...