209 search results - page 10 / 42 » Customer Service Management: Towards a Management Informatio... |
PIMRC
2008
IEEE
14 years 2 months ago
2008
IEEE
—Future generations of mobile operator networks, based on an all-IP-based flat architecture and a multitude of different access technologies, require a proper IP-based mobility ...
SAC
2008
ACM
13 years 7 months ago
2008
ACM
The importance of the Web service technology for business, government, among other sectors, is growing. Its use in these sectors demands security concern. The Web Services Securit...
Publication
The need for service providers to offer SLAs to gain consumers confidence has become increasingly apparent. Our work focuses on providers who manage the execution of long-running d...
IANDO
2010
13 years 2 months ago
2010
This paper investigates how innovation of ICT based services takes place within existing infrastructures, including the whole network of technology, vendors and customers. Our res...
SIGMETRICS
2000
ACM
13 years 7 months ago
2000
ACM
Quality of service of e-commerce sites has been usually managed by the allocation of resources such as processors, disks, and network bandwidth, and by tracking conventional perfo...