209 search results - page 11 / 42 » Customer Service Management: Towards a Management Informatio... |
DSOM
2007
Springer
14 years 2 months ago
2007
Springer
As service providers strive to improve the quality and efficiency of their IT (information technology) management services, the need to adopt a standard set of tools and processes...
SIGUCCS
2004
ACM
14 years 1 months ago
2004
ACM
The Princeton University Help Desk KnowledgeBase (KB) is a searchable online information system that publishes Princetonspecific computer solutions to better serve the University ...
INFOCOM
2006
IEEE
14 years 1 months ago
2006
IEEE
— Emerging network applications tend to be built over heterogeneous network resources spanning multiple management domains. Many such applications have dynamic demands for dedica...
WISTP
2010
Springer
14 years 2 months ago
2010
Springer
The deployment of Next-Generation Networks (NGN) is a challenge that requires integrating heterogeneous services into a global system of All-IP telecommunications. These networks c...
CCE
2007
13 years 9 months ago
2007
: The concept of Virtual Organisation (VO) offers various solutions to management, collaboration and coordination issues important for distributed collaborating teams. Deployment o...