209 search results - page 12 / 42 » Customer Service Management: Towards a Management Informatio... |
RIVF
2003
13 years 9 months ago
2003
— Home networking is the collection of elements that process, manage, transport and store information, enabling the connection and integration of multiple computing, control, mon...
IWAN
2000
Springer
13 years 11 months ago
2000
Springer
This paper presents the main concepts of the IST Project FAIN "Future Active IP Networks" [10], a three-year collaborative research project, whose main task is to develo...
KES
2006
Springer
13 years 7 months ago
2006
Springer
Self-Management of multiservice network domains must include automatic detection of service quality violations in order to perform appropriate and timely responses, fostering the f...
INFOCOM
1996
IEEE
14 years 2 days ago
1996
IEEE
The telecommunications environment is changing its face towards an open market of information services where the vision is "information any time, at any place, in any form&qu...
PROMS
2001
Springer
14 years 10 days ago
2001
Springer
—This paper presents a model-based approach to service creation. We observe that the complexity of software services increases. To manage this complexity, and to quickly create s...