209 search results - page 23 / 42 » Customer Service Management: Towards a Management Informatio... |
ESORICS
2008
Springer
13 years 9 months ago
2008
Springer
The rapid expansion of Internet based services has created opportunities for ICT firms to collect and use, in an unauthorized way, information about individuals (e.g. customers, pa...
SIGUCCS
2003
ACM
14 years 1 months ago
2003
ACM
“Client Services”, “User Services”, “Customer Service”: whatever we call it at our various colleges and universities, it’s not just about fixing hardware and softwar...
EUROSYS
2007
ACM
14 years 5 months ago
2007
ACM
As mobile and embedded devices become widespread, the management and configuration of the software in the devices is increasingly turning into a critical issue. OSGi is a busines...
ICSE
2009
IEEE-ACM
14 years 2 months ago
2009
IEEE-ACM
Modern societies are pervaded by computerized, heterogeneous devices designed for specific purposes, but also more and more often capable of interacting with other devices for en...
ICSNC
2007
IEEE
14 years 2 months ago
2007
IEEE
- The number of different identities and credentials used for authentication towards services on the Internet has increased beyond the manageable. Still, the most common authentica...