209 search results - page 32 / 42 » Customer Service Management: Towards a Management Informatio... |
CAISE
2000
Springer
14 years 6 days ago
2000
Springer
Application integration is a major trend in information technology today. In this paper we present a number of principles for the design, validation and presentation of process mod...
ICDCS
1999
IEEE
14 years 5 days ago
1999
IEEE
Existing workflow management systems encapsulate the data and behavior of a process within its execution scope, preventing other processes from accessing this information until th...
HICSS
2008
IEEE
14 years 2 months ago
2008
IEEE
This paper describes the development of reliable and valid scales for assessing the strategic potential of IT-enabled resources. Following to the resource-based view of the firm (...
WWW
2008
ACM
14 years 8 months ago
2008
ACM
The concept of location has become very popular in many applications on the Web, in particular for those which aim at connecting the real world with resources on the Web. However,...
WWW
2003
ACM
14 years 8 months ago
2003
ACM
As users get connected with new-generation smart programmable phones and Personal Digital Assistants, they look for geographic information and location-aware services. In such a s...