Service Management controls how business services are developed and delivered to customers. Business services must be flexible negotiable between customer and provider. Temporal a...
In this paper, we examine the role of knowledge management in the design, customization, and delivery of a family of electronically delivered products and services, specifically in...
The high competition among network providers places a demand for new ways to design network services with near zero development time, low cost, and high degrees of customization an...
The paper presents a product-based information management approach that promises a more efficient and effective delivery of IT services. Within a product-based information managem...
Peer-to-Peer (P2P) technology is regarded as being disruptive for traditional fixed and mobile operators. However, it can also be considered as an opportunity for new ways of serv...
Wolfgang Kellerer, Zoran Despotovic, Maximilian Mi...