209 search results - page 6 / 42 » Customer Service Management: Towards a Management Informatio... |
DBTEL
2001
Springer
14 years 13 days ago
2001
Springer
The DMTF’s recent work on management information modeling in the IP world has highlighted that a number of problems are still unsolved in this important area of enterprise manage...
HICSS
2002
IEEE
14 years 27 days ago
2002
IEEE
: This research develops, operationalizes, and empirically tests a model for explaining/predicting the satisfaction of customers with Internet-based services in the context of an o...
KES
2007
Springer
14 years 2 months ago
2007
Springer
DACS (Destination Addressing Control System) Scheme is developed as a new network management scheme. DACS Scheme performs the network management and services efficiently by commun...
APNOMS
2006
Springer
13 years 11 months ago
2006
Springer
Abstract. Despite the importance of seamless connectivity in ubiquitous computing, research for seamless connectivity has not been considered properly. To provide seamless connecti...
IWC
2002
13 years 7 months ago
2002
We investigate the application of multi-agent systems to develop intelligent information interfaces for connected communities, a class of computer applications aimed at enhancing ...