62 search results - page 10 / 13 » Customer Service Management for Grid Monitoring and Accounti... |
PARMA
2004
13 years 9 months ago
2004
Data on modern networks are massive and are applied in the area of monitoring and analyzing activities at the network element, network-wide, and customer and service levels for a h...
ECIS
2004
13 years 9 months ago
2004
In this paper we present a framework that aims to answer the central question why some organizations are successful in the CRM domain, while others are not. The framework is built...
ICAC
2006
IEEE
14 years 1 months ago
2006
IEEE
Traditional High Performance Computing systems require extensive management and suffer from security and configuration problems. This paper presents a new clustermanagement syste...
ECIS
2003
13 years 9 months ago
2003
The Application Service Provider (ASP) is a pivotal point in the organization of information systems, since it brings up a new paradigm: “make, buy or rent”. An ASP is a compa...
SIGUCCS
2000
ACM
14 years 1 hour ago
2000
ACM
As colleges and universities are moving into the realm of providing Internet connections to the residence dormitories (ResNet), the local help desk is becoming the focal point for...