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» Customer lifetime value modeling and its use for customer re...
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KDD
2002
ACM
166views Data Mining» more  KDD 2002»
14 years 8 months ago
Exploiting response models: optimizing cross-sell and up-sell opportunities in banking
The banking industry regularly mounts campaigns to improve customer value by offering new products to existing customers. In recent years this approach has gained significant mome...
Andrew Storey, Marc-David Cohen
WSC
1998
13 years 9 months ago
Using Simulation in Call Centers
A company's call center is its most visible strategic weapon. It is a business battlefront where millions of dollars of products and services are purchased, sold, and traded....
Vivek Bapat, Eddie B. Pruitte Jr.
EMISA
2006
Springer
14 years 2 days ago
Challenges and Solutions in Planning Information Systems for Networked Value Constellations
: Nowadays businesses often decide to form networked value constellations in order to satisfy complex customer needs. To fulfill the value-based requirements of an e-Business idea ...
Novica Zarvic, Maya Daneva
APSEC
1998
IEEE
14 years 21 days ago
A Computing Model for Distributed Processing Systems and Its Application
When implementing an application system in a distributed computing environment, several architectural questions arise such as, how and where computing resources are distributed, a...
Hisashi Okada, Hiromichi Iwata, Haruo Toyama, Yosh...
SIGECOM
1999
ACM
202views ECommerce» more  SIGECOM 1999»
14 years 22 days ago
A methodology for workload characterization of E-commerce sites
Performance analysis and capacity planning for e-commerce sites poses an interesting problem: how to best characterize the workload of these sites. Tradition al workload character...
Daniel A. Menascé, Virgilio Almeida, Rodrig...