The banking industry regularly mounts campaigns to improve customer value by offering new products to existing customers. In recent years this approach has gained significant mome...
A company's call center is its most visible strategic weapon. It is a business battlefront where millions of dollars of products and services are purchased, sold, and traded....
: Nowadays businesses often decide to form networked value constellations in order to satisfy complex customer needs. To fulfill the value-based requirements of an e-Business idea ...
When implementing an application system in a distributed computing environment, several architectural questions arise such as, how and where computing resources are distributed, a...
Performance analysis and capacity planning for e-commerce sites poses an interesting problem: how to best characterize the workload of these sites. Tradition al workload character...