Contemporary information systems (e.g., WfM, ERP, CRM, SCM, and B2B systems) record business events in so-called event logs. Business process mining takes these logs to discover p...
Wil M. P. van der Aalst, Hajo A. Reijers, A. J. M....
The structure of customer communication network provides us a natural way to understand customers’ relationships. Traditional customer relationship management (CRM) methods focu...
This paper provides algorithms that use an information-theoretic analysis to learn Bayesian network structures from data. Based on our three-phase learning framework, we develop e...
Jie Cheng, Russell Greiner, Jonathan Kelly, David ...
Online auction services have reached great popularity and revenue over the last years. A key component for this success is the seller. Few studies proposed analyzing how the selle...
Arlei Silva, Pedro Calais, Adriano M. Pereira, Fer...
Visual information retrieval (VIR) is a research area with more than 300 scientific publications every year. Technological progress lets surveys become out of date within a short ...