One of the principal problems of online help is the mismatch between the specialized knowledge and technical vocabulary of experts who are providing the help, and the relative na...
Home computer systems are frequently insecure because they are administered by untrained, unskilled users. The rise of botnets has amplified this problem; attackers can compromis...
Computer agents are increasingly deployed in settings in which they make decisions with people, such as electronic commerce, collaborative interfaces, and cognitive assistants. Ho...
Raz Lin, Sarit Kraus, Yinon Oshrat, Ya'akov (Kobi)...
Intelligent Tutoring Systems are notoriously costly to construct [1], and require PhD level experience in cognitive science and rule based programming. The goal of this research wa...
Terrence E. Turner, Michael A. Macasek, Goss Nuzzo...
: Users of front office applications such as call center or customer support applications make millions and millions of decisions each day without analytical support. For example, ...