Outsourcing of complex IT infrastructure to IT service providers has increased substantially during the past years. IT service providers must be able to fulfil their service-qualit...
: This paper presents an approach for the automated extraction of process patterns from Event-driven Process Chain (EPC) models in engineering domains. The manually extraction of p...
This paper presents a concept for the integration of quantitative and qualitative information sources with their accompanying management support functionalities from navigation and...
There is an increasing need for various web-service, e-commerce and e-business sites to provide personalized recommendations to on-line customers. This paper proposes a new type o...
There is an increasing need for various e-service, e-commerce and e-business sites to provide personalized recommendations to on-line customers. This paper proposes a new type of ...