We analyze how online reviews can be used to evaluate product differentiation strategy based on the theories of hyperdifferentiation and resonance marketing. Hyperdifferentiation ...
This paper proposes a novel way of automatically developing data warehouse configuration in rule-based CRM systems. Rule-based CRM systems assume that marketing activities are re...
Han-joon Kim, Taehee Lee, Sang-goo Lee, Jonghun Ch...
Recommender systems (RS) are employed to personalize user interaction with (e.g. tourism) web-sites, supporting both navigation through large service assortments and the configura...
Small firms' use of e-business is limited and little is known about what drives small businesses (SMEs) to embrace e-business. It first discusses different growth strategies ...
Consumers increasingly obtain direct consultations from experts, thanks to the prevalent use of Information Technology and the Internet. Motivated by the online consultation pract...