Service Level Agreements (SLAs) define the level of service that a service provider must deliver. An SLA is a contract between service provider and consumer, and includes appropri...
Tony Chau, Vinod Muthusamy, Hans-Arno Jacobsen, El...
Today, there is a variety of systems that support business process as a whole or partially. However, normative systems are not appropriate for some domains (e.g. health care) as a...
Even if the application developers produce software in accordance with the customer requirements, they cannot guarantee that the software will behave in a safe way during the lifet...
Today, the means for attaining competitive advantage with information technology (IT) has shifted from efficiently managing the organization's operations to discovering ways ...
Amelia Maurizio, James Sager, Peter Jones, Gail Co...