: The aim of this study is to assess quality perception of information system (IS) services outsourced by a large Brazilian bank, both from a technical (results) as well as from a ...
Luis Kalb Roses, Norberto Hoppen, Bernard Ballaz, ...
Inter-organisational applications require improved support from middleware services. This paper analyses the management requirements of multidomain applications, covering both tec...
Today, many software-based, reactive systems offer a multitude of functionality. One way to master the development of such a system is to model its functionality on an abstract le...
Alexander Gruler, Alexander Harhurin, Judith Hartm...
Service Management controls how business services are developed and delivered to customers. Business services must be flexible negotiable between customer and provider. Temporal a...
Analytic applications from various industrial sectors have specific attributes and requirements including relatively long processing time, parallelization, multiple interactive in...
L. L. Fong, Catherine H. Crawford, Hidayatullah Sh...