Supply chain decisions are improved with access to global information. However, supply chain partners are frequently hesitant to provide full access to all the information within ...
Ensuring the correctness of computer systems used in lifecritical applications is very difficult. The most commonly used verification methods, simulation and testing, are not exha...
A company's call center is its most visible strategic weapon. It is a business battlefront where millions of dollars of products and services are purchased, sold, and traded....
The Unified Modeling Language (UML) has been designed to be a full standard notation for Object-Oriented Modelling. UML is a rather complete set of notations, but it lacks of form...
Recent evidence suggests that some characteristics of computer and telecommunications systems may be well described using heavy tailed distributions — distributions whose tail d...