Abstract. Since problem solving in group problem-based learning is a collaborative process, modeling individuals and the group is necessary if we wish to develop an intelligent tut...
Technical support procedures are typically very complex. Users often have trouble following printed instructions describing how to perform these procedures, and these instructions...
Tessa A. Lau, Lawrence D. Bergman, Vittorio Castel...
The security demands on modern system administration are enormous and getting worse. Chief among these demands, administrators must monitor the continual ongoing disclosure of sof...
Mehran Bozorgi, Lawrence K. Saul, Stefan Savage, G...
Weakly consistent replication of data has become increasingly important both for loosely-coupled collections of personal devices and for large-scale infrastructure services. Unfor...
Prince Mahajan, Ramakrishna Kotla, Catherine C. Ma...
Instant messaging (IM) has become increasingly popular due to its quick response time, its ease of use, and possibility of multitasking. It is estimated that there are several mil...