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» Design of Collaborative Information Agents
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CSCW
2002
ACM
15 years 4 months ago
A Descriptive Framework of Workspace Awareness for Real-Time Groupware
Supporting awareness of others is an idea that holds promise for improving the usability of real-time distributed groupware. However, there is little principled information availa...
Carl Gutwin, Saul Greenberg
NRHM
2000
149views more  NRHM 2000»
15 years 4 months ago
Navigable history: a reader's view of writer's time
Collecting, analyzing, and sharing information via a hypertext results in the continuous modification of information content over a long period of time. Such tasks will benefit fr...
Frank M. Shipman III, Hao-wei Hsieh
CIKM
2011
Springer
14 years 4 months ago
Building directories for social tagging systems
Today, a number of algorithms exist for constructing tag hierarchies from social tagging data. While these algorithms were designed with ontological goals in mind, we know very li...
Denis Helic, Markus Strohmaier
COLCOM
2005
IEEE
15 years 10 months ago
Matching distributed systems to their environment using dissipative structures
In contrast to a large body of theoretical work on computer systems, distributed systems are not idealised constructions, unconstrained by physical world limitations. They must be...
Jim Dowling, Dominik Dahlem, Jan Sacha
CIMCA
2005
IEEE
15 years 6 months ago
Customised Customer Support Using a Soft Computing Approach
This paper describes the research and development of a methodology to identify the type of information required by the service advisor (CSA) within customer contact centre (CCC) e...
S. Shah, Rajkumar Roy, Ashutosh Tiwari, Basim Maje...