Supporting awareness of others is an idea that holds promise for improving the usability of real-time distributed groupware. However, there is little principled information availa...
Collecting, analyzing, and sharing information via a hypertext results in the continuous modification of information content over a long period of time. Such tasks will benefit fr...
Today, a number of algorithms exist for constructing tag hierarchies from social tagging data. While these algorithms were designed with ontological goals in mind, we know very li...
In contrast to a large body of theoretical work on computer systems, distributed systems are not idealised constructions, unconstrained by physical world limitations. They must be...
This paper describes the research and development of a methodology to identify the type of information required by the service advisor (CSA) within customer contact centre (CCC) e...
S. Shah, Rajkumar Roy, Ashutosh Tiwari, Basim Maje...