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CIMCA
2005
IEEE
14 years 1 days ago
Customised Customer Support Using a Soft Computing Approach
This paper describes the research and development of a methodology to identify the type of information required by the service advisor (CSA) within customer contact centre (CCC) e...
S. Shah, Rajkumar Roy, Ashutosh Tiwari, Basim Maje...
CIMCA
2005
IEEE
14 years 1 days ago
Accurate Electricity Load Forecasting with Artificial Neural Networks
In this paper we present a simple yet accurate model to forecast electricity load with Artificial Neural Networks (ANNs). We analyze the problem domain and choose the most adequat...
Daniel Ortiz Arroyo, Morten K. Skov, Quang Huynh
DOCENG
2005
ACM
14 years 1 days ago
Towards active web clients
Recent developments of document technologies have strongly impacted the evolution of Web clients over the last fifteen years, but all Web clients have not taken the same advantag...
Vincent Quint, Irène Vatton
INFOSCALE
2007
ACM
13 years 11 months ago
An agent-based decentralised process management framework for web service composition
Web service composition provision which requires efficient coordination of the execution of component services is a critical issue in service-oriented computing. Nowadays, BPEL4WS...
Jun Yan, Phillip Pidgeon, Aneesh Krishna, Jianming...
AAAI
2010
13 years 11 months ago
Hydra: Automatically Configuring Algorithms for Portfolio-Based Selection
The AI community has achieved great success in designing high-performance algorithms for hard combinatorial problems, given both considerable domain knowledge and considerable eff...
Lin Xu, Holger Hoos, Kevin Leyton-Brown